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First Aid & Fire


First Aid and Fire are a passionate team of knowledgeable certified trainers, who combine lived experience and expertise to deliver engaging first aid courses and safety certification. After almost 10 years in business, they were ready to grow.

To set themselves up for this next phase, they came to Focused Marketing to help them find their brand voice and polish their brand identity. Like many small businesses they were so close to their work that it was hard to see it from an outsider’s perspective, and they needed support to work on their brand positioning. They had struggled to create a tagline that suited their mission and articulated their services in a succinct, engaging way. Their logo was very literal and difficult to use across their channels, so they were keen on refreshing their look and feel.


Focused Marketing undertook a brand workshop to understand the business and help them articulate their vision. We started with a brand refresh that included a refresh of their visual identity with a modern and professional look and feel. We incorporated universally recognised symbols and united them to create a clear visual representation of the business.  We adjusted the original core industry colours to cooler tones, and accompanied it with fresh imagery and typography.

In line with information from their workshop, we updated the tagline from “Be emergency ready” to “Empowering everyday heroes”, which captures their passion for their work and commitment to instilling both competence and confidence through their specialised courses. We also updated their key messaging, social media channels and developed new business cards, pull-up banners and uniforms for the hands-on team.


First Aid and Fire’s new brand has been rolled out across their incumbent digital platforms and we have set them up with a suite of tools and resources to manage their own marketing, such as templates and social media training.

They are immensely proud of their new look and feel. We look forward to continuing to work with them over time to rollout further marketing initiatives, tools and updates that will likely include a new website amongst other activities.

Focused Marketing are phenomenal, passionate, and go the extra mile. They really care about their clients and I cannot endorse them enough! They have really transformed my business in the best way possible.

Tony Holt

Principal Trainer, First Aid & Fire


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